Terms and Conditions

1. Who are we?

The Digital Properties are operated by Goodtraumaretreat Limited a company registered in England and Wales under registration number 14189487 and our registered address is 3 Harley Court south, Waterfront East, Level Street, Brierley Hill, West Midlands, DY5 1XE.

These Website Terms of Use (together with the Additional Terms set forth herein, “Terms”) set forth the terms and conditions applicable to and governing your, the user, member or customer (“you” or “your” being interpreted accordingly) access to and use of the website (“Site”) and applications designed for download and use on mobile, tablet, smart watch and other personal devices, and all Content (as defined herein) incorporated into and presented through such websites and applications (collectively, “Digital Properties”) made available by Goodtraumaretreat UK Limited and its subsidiaries operating under the Soho House brand (“Goodtraumaretreat”, “we”, “us” and “our” being interpreted accordingly). By using the Digital Properties, and the features and services made available through the Digital Properties, you are acknowledging that you have read, understood and agreed to these Terms and expressly agree that they form a binding contract between you and Goodtraumaretreat Limited. The Digital Properties are not targeted at children under the age of 13, and they are not permitted to use the Digital Properties. We strongly encourage all parents and guardians to monitor the Internet use by their children. If you use the Digital Properties, you affirm you are at least 13 years old.

2. Changes to the terms

These Terms may change as we continue to evolve our business, as well as the Digital Properties or any portion thereof. If we change these Terms, we will post the revised document here and such changes will be effective immediately upon that posting. Your continued use of the Digital Properties constitutes your acceptance of such changes and agreement to be bound by the modified Terms, and so we recommend that you review these Terms periodically when accessing or using the Digital Properties.

These terms were last updated: 01 August 2022

To the maximum extent legally permitted, you cannot link to or seek to extract data from this Site or reutilise any part of this Site or Content for any commercial purpose or use our Trade Marks in a way that suggests that you or your business has any endorsement from or affiliation to us or other companies in the Goodtraumaretreat or Goodtraumaretreat Limited company without our prior written permission (at our sole discretion).

3. Account

You will be required to register for an account to access any features of the Digital Properties, events or retreats. Your account username may not include the name of another person with the intent to impersonate that person, or be offensive, vulgar or obscene. Your account username and password are personal to you. You will be responsible for the confidentiality and use of your username and password, and for all activities (including purchases) that are conducted through your account. You may not transfer your account. We will not be liable for any harm related to disclosure of your username or password or the use by anyone else of your username or password. You may not use another user’s account without that user’s permission. You will immediately notify us if you discover any unauthorized use of your account or other account-related security breach. We may require you to change your username and/or password if we believe your account is no longer secure or if we receive a complaint that your username violates someone else’s rights. You will have no ownership in your account or your username. Notwithstanding anything to the contrary in these Terms, we reserve the right to deny the creation of, suspend access to or terminate any account(s), or to remove or modify Content, features, functionalities and/or services available to account holders, at any time in its sole discretion and without prior notice or liability to you.

4. Content

Your use of the Digital Properties and their contents including, without limit, any text, data, logos, graphics, photographs, images, animations, software, apps, forms, videos, music and other audio/visual materials that you access (“Content”) is subject to these Terms. Any Content that you access on the Digital Properties is either owned by us (or third parties who licence such Content to us) and is made available only for your own personal use on the condition that you must not republish, post, transmit, edit, adapt, syndicate or distribute any Content without our prior written permission. The name ‘Goodtraumaretreat’ and other business names and logos displayed on the Digital Properties may be trade marks belonging to us or other companies in the Deposits Limited (“Trade Marks”).

To the maximum extent legally permitted, you cannot link to or seek to extract data from the Digital Properties or reutilise any part of the Digital Properties or Content for any commercial purpose or use our Trade Marks in a way that suggests that you or your business has any endorsement from or affiliation to us or other companies in the Soho House Group, or in any other way, without our prior written permission (at our sole discretion). No act of downloading or copying from, or otherwise using, the Digital Properties, even with our permission, will transfer any title, interest or right in or to any Digital Property or Content to you. Goodtraumaretreat Limited hereby expressly reserve all rights not expressly granted in and to the Digital Properties and Content.

5. Links to other websites

The Digital Properties may link to third-party websites from time to time. These links are provided for your convenience only. We do not control third-party websites and are not responsible for their contents or how they operate. Where the Digital Properties include any links to third-party websites, this does not imply any endorsement by us of the goods, services or materials made available on such websites. YOU ACKNOWLEDGE THAT (TO THE MAXIMUM EXTENT LEGALLY PERMITTED AND UNLESS WE STATE OTHERWISE) WE SHALL NOT BE LIABLE IN RESPECT OF YOUR USE OF THOSE THIRD-PARTY WEBSITES OR ANY PURCHASE YOU MAKE THROUGH THEM. Goodtraumaretreat WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO, US OF OR RELIANCE ON ANY THIRD-PARTY SITES.

6. Your personal information

We will use the personal information you provide to us in accordance with our Privacy Policy

7. Termination

You may terminate your membership at any time by ceasing to access and use the Digital Properties and, where applicable, uninstalling the Digital Properties and by clicking cancel my membership. Please understand, however, if you subsequently decide to resume accessing and using any of the Digital Properties, you will again be bound by the then-current Terms. We may terminate these Terms, in whole or in part, at any time and without prior notice or liability to you, for any reason. However, even after these Terms have been terminated, any provision which by its nature is intended to survive, will survive that termination.

8. Privacy & security

How we collect and process your personal data and safeguard your privacy is governed by our Privacy Policy and which forms part of these Terms. We also have a Cookie Policy that governs use of cookies and other tracking technologies, which may be used on our Digital Properties.

9. Purchase of products or services

If you elect to purchase any products or services which we offer to you through the Digital Properties or events this may be subject to new and/or additional terms and conditions which will be notified to you at the time.

10. Force majeure

Goodtraumaretreat will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.

11. Transfer

We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.